We’re all so used to using webmail now, and Hosted Exchange seems equally straightforward to many people. But some people understandably have their reservations, not least the technical support teams and IT departments who have to deal with the upheaval of a fundamental change to the way they work.
Here are three common worries that come up time and again, together with a few points that you may not have considered.
I’ll be putting my company’s email in the hands of another organisation. How is that a good idea?
OK, let’s be blunt. There are some technicians who shudder at the idea of handing over control to someone else and will do anything to prevent it. There can be lots of reasons for this; some valid, some not. Often, IT support departments have lots of pressures on them from other parts of a business, and they sometimes feel like they have to ‘defend’ their services to run them well.
When you have multiple companies taking care of different aspects of your IT provision, there are multiple support numbers to call, and you might feel like you lose sight of core issues. If you’re used to managing and monitoring things constantly, it might be quite alien to hand that over to someone else.
On the other hand, think about the time you’ll save. All those backups your IT support team won’t need to take. All those patches they won’t need to deploy. All those virus definitions they won’t need to update. Your service desk can spend more time serving people – after all, that is their primary function.
With Hosted Exchange, you benefit from economy of scale. The trade-off for the huge cost saving is that you have to loosen your grip on maintenance. You’ll still have an admin or control panel to oversee things day-to-day.
I won’t be able to tweak the service as much as I’d like, so it won’t work for us.
That’s true, you won’t. A shared service is more restricted, and you might not be able to customise everything you would if it were on your own server. Think of it like renting a car, as opposed to buying one: it’s a shorter commitment, and it will cost you less money. You sacrifice some customisation for a lower cost. Hosted Exchange isn’t for everyone, but you might be surprised at how capable it is.
Another company will be setting priorities for our incidents.
Yes, this is true, but why is that a problem? If you’re used to dropping everything every time your chief exec forgets his or her password, this isn’t going to be an easy transition for you (or them). But if you have an urgent problem, your request will be prioritised properly and dealt with quickly – no matter who it affects. Companies that provide HostedExchange 2010 to dozens of organisations are used to prioritising support calls and dealing with them effectively. In practice, you’ll probably find that problems are fixed quicker. Some issues will be reported and fixed before you even notice anything was wrong.
Do you have any more concerns about hosting email in the cloud? Post in the comments and let us know or call our support team for a chat today.