Service levels

Second-to-none Exceptional Support™

Customer and technical support is the backbone of the service we provide to you. At all times we aim to be impartial, informative, straightforward and honest - that’s what our customers want, and that’s what we hope they get - at all times. Please call our technical support team and we’ll be happy to give any pre-sales technical advice you need - 0800 542 7500.

We are extremely pleased with the end product and particularly pleased with the responsive and friendly support. – Simon Withers, Advanced PC Solutions Ltd

Giacom’s personal customer service is augmented by user-friendly online help facilities supported by direct help lines. – Mark Spendlove, Dialogue Group

Hosting in our own UK data centres

As the customer, we know it can be hard to know where you’re server might eventually be hosted. Many entry-level server hosting companies base their servers in various parts of the world, far away from your customers.

Giacom’s state-of-the-art datacentres are UK-based with fast local and triangulated connections to the Internet, meaning faster response times, and better rankings within search engines. Also, we only use our own racks, providing us with the ability to offer increased levels of service not found elsewhere.

Dedicated server excellence

As you may discover, not all dedicated servers are the same. Here at Giacom, we use the latest technology to bring you the highest value-verses- performance systems. Each server is built in-house by our technicians using leading brand components such as Intel, Maxtor and Microsoft to maximise server reliability.

All our software is licensed – and that’s certified

When using a dedicated server, you need to be sure the company you host with adheres to local licensing laws and that the software pre-loaded onto the server is legal and compliant. Giacom full adheres to FAST – the Federation Against Software Theft – ensuring the software pre-loaded onto your dedicated server is correctly and legally licensed in the UK, giving you peace-of-mind, assurance and compliance with your own company’s policy.

Simple and precise online billing

Giacom provides a comprehensive yet simple billing system providing you with access to the invoices we issue you online, at any time. You can be notified when a new invoice is ready to view and at a glance see when your payments are scheduled in the future. And, of course, if you need to speak to us regarding a billing issue, we’re always on-hand to help.